Order Processing
It typically takes 1-3 business days for your order to be processed. All of our products are shipped directly to your door from our suppliers around the world. All orders are shipped as soon as possible. Please note that select items, including made to order items, take longer for processing.
After your order has finished processing, we will receive a confirmation from our supplier that your order has shipped. We will send tracking information to the e-mail address you provided at checkout within 48 hours of your order shipping out. If you do not receive tracking information from us within 10 business days of your order, feel free to follow up with us at support@urbanstrollerboutique.com
Shipping
- Free Shipping: All orders over $75, within the contiguous USA
- Flat Rate $6.95: All orders under $75, within the contiguous USA
- Freight Shipping: Flat rate of $149.95, within the contiguous USA
- Alaska & Hawaii Standard Shipping: Flat rate of $69.95
*We do not have expedited shipping options at this time. Freight shipping is not available for Alaska & Hawaii.
Cancellations & Refunds
If you need to cancel your order, please contact us as soon as possible. All cancellations made after 24 hours may be subject to a 15% restocking fee, whether or not your order has shipped. This fee will be deducted from your refund. If your order has shipped, you (the buyer) will be responsible for all return shipping charges.
When returning an item, we are not responsible for items that get damaged or lost in transit. Refunds will only be issued to the original credit card that you used when placing your order. Refunds for returns or exchanges will only be issued after we receive confirmation that our supplier has received the return.
Some items are not eligible for returns or exchanges. Please see the information below for brand and product specific return policies. These are policies that our suppliers have that we have to abide by. Please see our full Shipping & Returns Policy or contact us for more information.
- All GB products are not eligible for returns or exchanges, unless your order arrives damaged.
- All Cybex products are not eligible for returns or exchanges, unless your order arrives damaged.
- All Tutek products are not eligible for returns or exchanges.
- All Somosomno products are not eligible for returns or exchanges.
- All Joolz Tailor products are not eligible for returns or exchanges.
- All Snuggle Me products are not eligible for returns or exchanges.
