We currently accept Visa, Mastercard, American Express, Discover, and Diners Club cards. We use Shopify to process all credit, debit card, and Apple Pay payments.
As soon as you place your order, you will receive an order confirmation e-mail to the e-mail address you entered at checkout. This means that we have received your order in our system and pre-authorized your credit card for your purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail within 72 hours to see what you would like to do (either have your order shipped when available or cancel the order).
It typically takes 1-3 business days for your order to be processed. All of our products are shipped directly to your door from our suppliers around the world. All orders are shipped as soon as possible. Please note that select items, including made to order items, take longer for processing.
After your order has finished processing, we will receive a confirmation from our supplier that your order has shipped. We will send tracking information to the e-mail address you provided at checkout within 48 hours of your order shipping out. If you do not receive tracking information from us within 10 business days of your order, feel free to follow up with us at email@example.com
- Free Shipping: All orders over $75, within the contiguous USA
- Flat Rate $6.95: All orders under $75, within the contiguous USA
- Freight Shipping: Flat rate of $149.95, within the contiguous USA
- Alaska & Hawaii Standard Shipping: Flat rate of $69.95
*We do not have expedited shipping options at this time. Freight shipping is not available for Alaska & Hawaii.
Urban Stroller is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it as soon as possible. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and our team will help you.
Cancellations & Refunds
If you need to cancel your order, please contact us as soon as possible. All cancellations made after 24 hours may be subject to a 15% restocking fee, whether or not your order has shipped. This fee will be deducted from your refund. If your order has shipped, you (the buyer) will be responsible for all return shipping charges.
When returning an item, we are not responsible for items that get damaged or lost in transit. Refunds will only be issued to the original credit card that you used when placing your order. Refunds for returns or exchanges will only be issued after we receive confirmation that our supplier has received the return.
Some items are not eligible for returns or exchanges. Please see the information below for brand and product specific return policies. These are policies that our suppliers have that we have to abide by. Please contact us for more information.
- All GB products are not eligible for returns or exchanges, unless your order arrives damaged.
- All Cybex products are not eligible for returns or exchanges, unless your order arrives damaged.
- All Tutek products are not eligible for returns or exchanges.
- All Somosomno products are not eligible for returns or exchanges.
- All Joolz Tailor products are not eligible for returns or exchanges.
- All Snuggle Me products are not eligible for returns or exchanges.